All orders placed before 3 PM EST ship out the same day from East Islip, NY.
We ensure that all orders placed before 3:00 PM Eastern Standard Time (EST) are carefully processed and shipped out on the same business day from our shipping facility located in East Islip, New York. This cut-off time allows us to prepare and dispatch your package promptly within the same calendar day, giving you confidence that your order is on its way quickly.
Orders received after 3:00 PM EST will be processed and shipped on the next available business day. This same-day shipping policy applies to all eligible orders placed during regular business hours, helping to reduce wait times and provide faster delivery service.
Free standard shipping to all 50 U.S. states — no minimum required.
We offer free standard shipping to every address across all 50 states in the United States. There is no minimum order value required to qualify for this shipping benefit, meaning every purchase you make is eligible regardless of size or quantity.
This free shipping applies nationwide, ensuring that customers from any state can receive their orders without paying additional standard shipping fees. This policy simplifies the shopping experience by removing barriers related to order minimums and shipping costs.
You have 14 days from delivery to request a return.
You are allowed a period of 14 days from the date your order is delivered to request a return. This means that from the moment you receive your package, you have exactly 14 days to contact us if you wish to initiate a return process. Requests made after this 14-day window will not be accepted, so it is important to act within this timeframe.
Supplements and consumables are final sale and not eligible for return.
All supplements and consumable products sold are designated as final sale items. This means these products cannot be returned under any circumstances. Returns or refunds will not be accepted for these items, regardless of condition or reason for return.
Defective or damaged items? Email support@turboecommerceinc.com within 14 days for a replacement or refund.
If you receive an item that is defective or damaged, you must notify us by emailing support@turboecommerceinc.com within 14 days of delivery. Contacting us within this time period is necessary to qualify for either a replacement or a refund. Any requests made after the 14-day period will not be eligible for resolution.
TURBO E-COMMERCE INC
2650-1 SUNRISE HWY #1040
EAST ISLIP, NY 11730
United States
Email: support@turboecommerceinc.com